After an order/pre order is placed you must contact us in writing for any change of details, be it name or address. Altering your default address in your account will not change orders that already exist in our systems.

To update any orders still pending please email us (with the order number/s and both the current and new addresses, as we need to verify) at [email protected] 

Changing details within your web account only updates any future orders and will not alter any orders already in the system.

International Customers please note: If you pay with Paypal we are unable to alter addresses on orders once it's placed due to the terms and conditions of Paypal. 

Unfortunantly we cannot accept payments made by American Express/Diners club at this time.

You can either contact our physical shop in Geelong or contact our online specialists directly by using the below phone numbers

Website: 1300 586 291

International Diallers: +61 3 5240 7988

Geelong Supastore: 1300 586 293

Geelong Collector Gallery: 1300 586 292

With our shipping outside of Australia, the easiest way to calculate this is by adding all your item(s) into your cart. Once this has been done, simply view your cart, then you will be able to select your shipping location and then once it refreshes, the shipping method, eg, Pack n Track or ECI Express.

Once you have selected both the shipping costs will become available to you. As shipping requires both location and weight of items the above is the easiest option as the website has all the info.

As awesome as Popcultcha is we actually do not manufacture Pop! Vinyl Figures.

They are designed and manufactured from those extremely talented folks from Funko and as much as they'd love to make one for every character out there in Film/TV or Music land it is of course dependant on the ownership rights of said characters. 

http://funko.com/

Keep an eye on their website for new releases that get announced.

Here at Popcultcha we update our store regularly but we are not perfect! There may be an error on the website or you may have difficulty in finding a particular product which you know we have in our range. Similarly, you may be looking for that special something and were wondering if we can source it through our suppliers. In any event, please send us an email at [email protected] detailing exactly what you are looking for and we will get back to you as soon as possible to point you in the right direction or to let you know whether we have the item in stock.

Funko (and other manufacturers) from time to time will produce a Chase Variant piece with a release of certain Pop Vinyls or other products that they produce. This Chase item is a rare variation piece on the original design and can be a different in a very slight to moderate way. Please see an example below:

These pieces are randomly inserted into the boxes that we receive from Funko and we can never know when we will come across them or what ratio they come in. 

Things to note with these Chase Pops: 

• We are unable to guarantee a Chase Piece to any customer (Unless stated in the listing). This includes orders of multiples, boxes or cases of the same product.  
• All Chase Pieces are given to the next order in line as they arrive within the packing area. We do not favour any location or customer.  
• All Chase Variant Pieces are still part of the actual products released from Funko and if you do receive one this is still the product that was listed online, simply the Variant Version. They will also still be within the same Funko Box and with the same barcode. 

What the hell is a Pre-Order ETA? Well.... A pre-order product is one which has either yet to be released to the public (ie. Is still being manufactured and transported to the Popcultcha Warehouse) or is simply a product that was in stock but has now temporarily sold out and we are awaiting it to arrive back into stock.

It follows then that a Pre-Order ETA (Estimated Time of Arrival) is the time at which we expect a pre-order product to arrive into our Popcultcha Warehouse. Now, this Pre-Order ETA is either supplied to us by the manufacturer of the product or is amended as and when we receive updated shipping advice. Being a retailer in the Collectables industry, quite often these ETA's can be delayed... sometimes significantly. Please know that most often this is beyond our control and is simply the nature of the collectables industry.

As soon as we get information about when a product is about to ship or that it has in fact been delayed, we will update the Pre-Order ETA on our website for that particular product.

The ETA of any pre-order item can be found by checking that items "product page" on our site:

We do understand that changes in Estimated Arrival Dates can be frustrating, however as the manufacture, shipping and delivery to us of the merchandise you are waiting for is not in the hands of Popcultcha to control, we are at the mercy of the manufacturer to get the items we have ordered for you, to us as soon as they are able. In the event that a pre-order item is delayed, the Conditions of Sale still apply.

So we thank you in advance for your patience and can only advise you to keep checking back on our website at your pre-order products.

Please contact one of our friendly staff members if you have any further questions. 

Sometimes an error occurs with our shipping calculator and you cannot get a quote for your order. 

This error sometimes occurs when an item or combination of items causes a glitch with the calculator. A quick fix can sometimes be that you take the items out of your cart and then put them back in again, and most times it fixes the issue.

If the above did not work, empty your cart and then add your items into the cart one at a time, each time looking to see if shipping is still shown. If you get to the one that causes the shipping to disappear this should give you the culprit, then let us know which product (and code) it is via email or phone and we can look into it and try to get it fixed asap.

E - [email protected]

P - 1300 586 291 

Please refer to the below charts for a rough estimate for T-Shirt sizes. Please be aware that sizing may vary across manufacturers and styles.

We try to keep you up to date with shipping estimates as best as we can, but often the most accurate way to find information regarding shipping timeframes is to go straight to the source. Below is a link to the Aus Post Domestic Delivery Times website.

Domestic Delivery Estimates

We try to keep you up to date with shipping estimates as best as we can, but often the most accurate way to find information regarding shipping timeframes is to go straight to the source. Below is a link to the Aus Post International Delivery Times website.

International Delivery Estimates

To use pennies on an order, simply log into your account, select the items you’re interested in purchasing and, once you are ready to checkout, use the standard green checkout button (Not the Express Checkout option).

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On the “Payments” page, copy and paste the code you received into the “Apply Discount Code” field then click “Apply Discount” to apply the voucher.  

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PLEASE NOTE: You can only add one discount code to each order, this includes pennies and sales codes.

To use a gift card on an order, simply log into your account, select the items you’re interested in purchasing and, once you are ready to checkout, use the standard green checkout button (Not the Express Checkout option).

On the “Payments” page, copy and paste the code you received into the “Apply Gift card” field then click “Submit” to apply the voucher.  

Unfortunately, many of our powered products have been ruled non-compliant under the "Consumer Goods (Products Containing Button/Coin Batteries) Safety Standard 2020". This "world-first" standard became effective on the 22nd of June 2022 and is only applicable to Australian Consumers.

We are working our way through our many products containing Button and Cell batteries to make these compliant where possible. Products that can not be made compliant we are marking with (Int Sales Only) in the Product Code/Description and the below paragraph within the Description field of the product page. We are hoping that some of these products can still be made compliant in the near future.

Please Note - This item is only available for international sale to residents outside of Australia due to it no longer complying with the new Australian Button Battery Safety Standards. 

New products still in transit to us will also need to be tested for compliance. Therefore we may not be able to supply an answer about compliance for all products immediately. We will notify all customers as soon as a product is deemed non-compliant. We will also contact any customer with a product that may require internal changes in order to be made compliant.

If at any point we can not supply a product due to these standards a full refund will be available.

We apologize for any inconvenience caused and advise you to visit the ACCC website if you require more information on the standards.